Behind the Product: How QueSoft Was Designed for Real Lives

What if continence products weren’t bulky, uncomfortable, or barely “good enough”—but designed with real comfort, confidence, and everyday dignity in mind?

That’s the question Shelter, the founder of QueSoft Continence Products, asked after more than a decade working in the Aged Care and Disability sectors. It’s also the moment the QueSoft product line began to take shape—not in a lab, but in the lived experiences of carers, nurses, and most importantly, the individuals they support.

This is the story of how QueSoft was born—and why it’s changing the way we think about incontinence care in Australia and beyond.

🧭 It Started on Night Shift

Before founding McQuel Healthcare Continence Solutions, Shelter spent 10 years working hands-on in Aged Care and Disability settings. Like so many in the sector, continence products were a daily part of the job.

“I had enough of underperforming, bulky, leaking products,” Shelter shares. “I became fixated on the idea of designing my own. Something better.” During quiet night shifts, she would spend hours in the pad room—not just stocking, but studying. Shape. Material. Absorbency. Comfort. Leaks. Everything was considered.

Her vision was clear: to create products that truly support people to live in comfort with confidence.

👨‍👩‍👧 Powered by Collaboration—and Family

In 2022, Shelter turned that vision into a plan. She partnered with:

• A group of experienced registered nurses

• An overseas manufacturer aligned with quality and ethical production standards

• And her 15-year-old daughter, bringing generational perspective and compassion to the project

  
  

By November 2022, the first shipment of QueSoft arrived in Australia. “To say I was overjoyed would be an understatement,” Shelter recalls. “We held a product that would significantly improve people’s lives all around the world.”

💡 What Makes QueSoft Different?

From the start, QueSoft wasn’t designed to be “just another pad.” It was developed to fill the critical gaps that many current products ignored. That’s why QueSoft products are:

✅ Thin and discreet – no bulky padding that shows through clothing

✅ Highly absorbent – stay dry with comfort and confidence

✅ Comfort-focused – shaped for real bodies, with softness and flexibility

✅ Tested in real care environments – by actual nurses, carers, and participants

✅ Unisex and inclusive – suitable across a wide range of ages, needs, and settings

Whether you're supporting a teenager with a disability, an older adult with changing care needs, or someone regaining independence after injury—QueSoft is designed to fit real lives, not just medical charts.

🌱 A Mission Bigger Than Products

The heart of McQuel Healthcare Continence Solutions—and QueSoft Continence Products—isn’t just about absorbent materials or manufacturing specs. It’s about empowerment through education, support, and social well-being.

The company’s ongoing mission is to:

• Provide accessible, sustainable, high-quality continence products

• Offer comprehensive continence assessments and training for participants, carers, and support coordinators

• Break down the stigma surrounding incontinence, especially within NDIS and community care

• Equip people with the right information and products to regain control of their lives

  
  

This mission flows through every training session, every discussion, every Tele-health continence assessment, and every product delivered across Australia.

💬 From Vision to Everyday Impact

Shelter puts it best:

“What you envision, you create. What began as an idea transformed into a plan, which then evolved into a tangible product.”

And that product—QueSoft—is now supporting individuals across Australia to move through life with more comfort, confidence, and dignity.

📦 Try QueSoft for Yourself

If you’re a support coordinator, carer, or participant wondering where to start, McQuel Healthcare Continence Solutions offers:

• Free samples to test and compare

• Telehealth or in-person assessments with Continence Nurses

• Product guidance and quotes for NDIS-funded plans

• Training for staff and families

  
  

👉 Learn more and request your sample at www.mcquelhealthcare.com.au/quesoft

The Future of Incontinence Care

As we look ahead, the future of incontinence care is bright. With innovative products like QueSoft, we can redefine what it means to live with dignity. The focus is shifting from merely managing incontinence to enhancing the quality of life for individuals.

The Importance of Comfort

Comfort is not just a luxury; it is a necessity. For many, the right continence products can make a significant difference in daily life. They enable individuals to engage more fully in social activities, pursue hobbies, and maintain independence.

Education and Awareness

Education plays a crucial role in changing perceptions about incontinence. By providing information and resources, we can help break down the stigma associated with these products. This is essential for fostering a supportive environment where individuals feel empowered to seek help and access the products they need.

Community Support

Community support is vital in this journey. Whether through local organizations, online forums, or support groups, sharing experiences can provide comfort and guidance. It’s important to build a network where individuals can discuss their challenges and successes openly.

Innovations on the Horizon

The world of continence care is evolving. New technologies and materials are being developed to enhance comfort and effectiveness. As research continues, we can expect even more innovative solutions that cater to diverse needs.

Conclusion

In conclusion, QueSoft is not just a product; it represents a movement towards better incontinence care. With a focus on comfort, dignity, and empowerment, it is changing lives for the better. The journey is ongoing, and together we can continue to make strides in this important area of health and well-being.

By embracing innovation and fostering community support, we can ensure that everyone has access to the products and resources they need to live their lives to the fullest.